Published: June 30, 2022
This report is being provided in accordance with our obligations under the California Consumer Privacy Act (CCPA). In some circumstances other jurisdictions may be included depending on how the measurements were taken. As such, this report is inclusive of requests made by consumers outside of California. Where the report only covers only California residents, we have noted that beside the request.
Note: These metrics reflect requests from June 1, 2021 to May 31, 2022.
| Deletion Requests |
| Number of Requests Received |
53,614 |
| Mean time to Close |
54.33 days |
| Unfulfillable Requests |
0 |
| Outstanding Requests |
3,851 |
Note: Outstanding requests are requests that have not been processed at the time these metrics were pulled in early June. We. The most typical reason fulfillment has not been completed is that the request requires further authentication.
Note: Unity Account Information Deletion Requests is inclusive of deletion requests from Asset Store, Connect, Editor, Identity, Learn, Reflect, MARS, and Live Help
| Marketing Opt Out Requests |
| Number of Requests Received |
545,140 |
| Mean time to Fulfill |
Minutes |
| Unfulfillable Requests |
0 |
Asset Store
| Disclosure Requests |
| Number of Requests Received |
1,723 |
| Mean time to Close |
3 days |
| Unfulfillable Requests |
220 (due to duplicate requests) |
| Opt-out requests |
| Number of Requests Received |
70,395 |
| Mean time to Close |
Instant |
| Unfulfillable Requests |
Unknown - would be a web page instant error requiring re-submission |
Identity
| Disclosure Requests |
| Number of Requests Received |
5,334 |
| Mean time to Close |
2 days |
| Unfulfillable Requests |
373 (due to duplicate requests) |
Learn
| Disclosure Requests |
Physical Mail Disclosure Requests |
| Number of Requests Received |
531 |
Number of Requests Received |
1 |
| Mean time to Close |
1 day |
Mean time to Close |
16 days |
| Unfulfillable Requests |
30 (due to duplicate requests) |
Unfulfillable Requests |
0 |
Live Help
| Disclosure Requests |
| Number of Requests Received |
138 |
| Mean time to Close |
1 day |
| Unfulfillable Requests |
8 (due to duplicate requests) |
Editor
| Disclosure Requests |
| Number of Requests Received |
1333 |
| Mean time to Close |
12 days |
| Unfulfillable Requests |
0 |
| Automated Opt Out Requests |
| Number of Requests Received |
5,8943 |
| Mean time to Close |
Seconds |
| Unfulfillable Requests |
0 |
Vivox
| Deletion Requests |
| Number of Requests Received |
2 |
| Mean time to Close |
Unknown |
| Unfulfillable Requests |
n/a |
| Disclosure Requests |
| Number of Requests Received |
54 |
| Mean time to Close |
5 days |
| Unfulfillable Requests |
0 |
Furioos
| Opt-out Requests |
| Number of Requests Received |
90 |
| Mean time to Close |
Seconds |
| Unfulfillable Requests |
0 |
| Deletion Requests |
| Number of Requests Received |
228 |
| Mean time to Close |
1 day |
| Unfulfillable Requests |
0 |
Ads & Analytics
| Automated Disclosure Requests |
Physical Mail Disclosure Requests |
| Number of Requests Received |
48,456 |
Number of Requests Received |
411 |
| Mean time to Close |
12 days |
Mean time to Close |
18 days |
| Unfulfillable Requests |
0 |
Unfulfillable Requests |
61 |
| Outstanding Requests |
1,590 |
Outstanding Requests |
0 |
Note: Unfulfillable requests are due to: incomplete/ inaccurate addresses, which the data subject did not remedy when asked to do so
Note: Outstanding requests are due to requests which were created at the end of the reporting timeframe and are still pending
| Opt Out Requests |
| Number of Requests Received |
12,366 |
| Mean time to Close |
Less than 1 day |
| Unfulfillable Requests |
0 |
| In App Opt Out Requests |
| Number of Requests Received |
9,322,264 California Residents Only |
| Mean time to Close |
Seconds |
| Unfulfillable Requests |
0 |
| Deletion Requests |
| Number of Requests Received |
11,340 |
| Mean time to Fulfill |
Seconds |
| Unfulfillable Requests |
0 |
UGS Analytics
| Opt-out & Deletion Requests (treated as one) |
| Number of Requests Received |
602,076 |
| Mean time to Close |
7 days |
| Unfulfillable Requests |
8 (due to duplicate requests) |
deltaDNA
| Disclosure Requests |
| Number of Requests Received |
9 |
| Mean time to Close |
7 days |
| Unfulfillable Requests |
0 |
| Opt-out Requests |
| Number of Requests Received |
856,077 |
| Mean time to Close |
3.5 days |
| Unfulfillable Requests |
0 |
*Opt-out result in deletion of the data*
| Deletion Requests |
| Number of Requests Received |
2 |
| Mean time to Close |
7 days |
| Unfulfillable Requests |
0 |
Syncsketch
| Deletion Requests |
| Number of Requests Received |
4 |
| Mean time to Close |
12 days |
| Unfulfillable Requests |
N/A |
PlasticSCM
| Deletion Requests |
| Number of Requests Received |
127 |
| Mean time to Close |
5 days |
| Unfulfillable Requests |
0 |
Parsec
| Access Requests |
| Number of Requests Received |
1 |
| Mean time to Close |
3 days |
| Unfulfillable Requests |
0 |
| Deletion Requests |
| Number of Requests Received |
1322 |
| Mean time to Close |
3 days |
| Unfulfillable Requests |
0 |
Student Plan
| Disclosure Requests |
| Number of Requests Received |
53 |
| Mean time to Close |
1 day |
| Unfulfillable Requests |
0 |
Speedtree
| Deletion Requests |
| Number of Requests Received |
3 |
| Mean time to Close |
24 hours |
| Unfulfillable Requests |
0 |
Consumer Facing Products
| Disclosure Requests |
| Number of Requests Received |
2 |
| Mean time to Close |
3 days |
| Unfulfillable Requests |
2 |
*Unfulfillable requests is due to no data being found on the user
| Deletion Requests |
| Number of Requests Received |
62 |
| Mean time to Close |
13.5 days |
| Unfulfillable Requests |
14 |
*Unfulfillable requests are due to no data being found on the user, duplicate requests, and the user not authenticating.
Note: while users have opted out, events associated with the opt out are not sent. As such, we do not have metrics on this.