The support you need, when you need it
Essential Success helps you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers. Get rapid response times and stay on top of any issues with an assigned Partner Relations Manager.
“It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer. And if they can’t answer, then they know who to ask. This is all without taking time away from our programming team, so they can concentrate on making the game."
Frequently asked questions
购买基本成功计划后，您的 Unity 客户成功经理提升将在 Zendesk 中设置您的组织，然后与您联系，安排新合作伙伴培训通话。
It’s a one-year subscription, which you can either pay up-front or monthly.
No. It’s a one-year contract. At the end of the year, you can choose whether to renew for another year.
支持单由 Unity 工程师根据严重程度处理。尽管您可以为每张支持单分配最高级别的严重性，但这会导致 Unity 工程师将时间花在较低优先级问题上，而不是您真正希望首先解决的问题。
基本成功计划有许多可以购买的附加组件，例如更多的支持单、更快的响应时间等等。规模较大的公司可以考虑集成成功计划，这是一个更高级别的支持选项，包括五张支持单、项目审查、专属战略合作伙伴。
While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.