Is Integrated Success only for game customers?

Integrated Success is available to customers in all industries and for any type of project made with Unity. We will match you with a Partner Relations Manager who understands the unique challenges of your industry.

Is there a monthly version of Integrated Success available?

Integrated Success is an annual subscription, but you can choose to make monthly payments over the one-year term.

How long do technical support tickets take to be addressed?

We offer a guaranteed response time based on the ticket severity you select: Four hours for level 1, eight hours for level 2, or 12 hours for level 3. We also offer two-hour response times for emergency issues.

What languages is Integrated Success offered in?

Technical support and our ticketing system are only available in English. Regarding Partner Relations Managers, while we make our best effort to accommodate your preferred language, we can only guarantee English support.

In what regions is Integrated Success available?

Integrated Success is available everywhere.

Do I need an Enterprise license to get access to Integrated Success?

No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase Integrated Success at a discount.

I’m a publisher; how would Integrated Success work for me?

We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio.

What are the differences between the offered learning experiences?

While each learning experience helps your team bridge skill gaps, accelerate time to delivery, and stay ahead of the curve through continuous learning, they are also each unique. Hackathons: This innovative bootcamp is designed to ignite creativity and problem-solving skills among developers. During this interactive expert-led session, teams collaborate to transform their ideas into functional prototypes. Topics can vary, but are based on preselected asset packs, enabling participants to practice and develop any number of Unity projects, with experts on hand to answer any questions they might have. Developer Days: This enriching symposium, led by our product experts, provides the opportunity to collaborate with peers and immerse yourself in new and upcoming Unity innovations. Become part of a vibrant community, collaborate and network with fellow developers, enthusiasts, and industry experts to share knowledge, discuss emerging technologies, and showcase your projects. Private Training: Designed for professionals, Private Training offers valuable time with a Unity expert in a flexible environment that enables you to improve your skills and expertise with Unity tools. Scheduled at a time that works best for you, this hands-on training follows structured learning plans that help your team easily comprehend and retain course content.

成功计划

集成成功

作为您成功路上的可靠合作伙伴，我们为您提供专家指导，满足您开发最具创新性和最复杂项目的需求。

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为您的复杂项目提供高级支持

随着项目作用域的扩大，遇到障碍的可能性也会增加。无论是构建下一款热门游戏还是推出最先进的实时 3D 创新，我们的集成成功计划都可以提供专家咨询和战略指导，以及高级技术支持，确保您的复杂项目获得成功。

助力您获得成功

在 Unity 专家的帮助下，您可以审查战略，解答疑问，并解决困难。

通过战略指导优化项目

正如您的团队对业务的了解，我们也了解 Unity。在专家的指导下，您可以优化并简化开发工作流程，以便您的团队有更多时间专注于实现他们的目标。

专家工程师优化开发

无论您的项目有多出色，性能问题总是成功路上的障碍。Unity 经验丰富的工作人员清楚地知道如何寻找优化机会，并会为您提供详细的改进计划。

高级技术支持助力项目顺利运行

当您遇到无法解决的技术问题时，感觉就像是帆船没有了风的推动。得益于有保证的响应时间（短至 2 个小时）和优先处理错误，您的团队可以很快内回到开发工作中。

Partner Relations Manager

A Partner Relations Manager, or PRM, is your first point of contact for all things Unity. They are your trusted advocate and strategic advisor, bridging the gap between you and the rest of Unity. Your assigned PRM directs you to support resources, connects you with technical experts, and provides behind-the-scenes access to product teams and feature roadmaps.

Project reviews

Get strategic guidance from our senior engineers to help achieve your ambitious technical goals. Choose from one of four options to help improve the performance and stability of your projects, and expand your technical knowledge: an Accelerator, a Game Audit, a project audit, or a learning experience.

Project review options

Accelerators

This four-day collaboration with a senior Unity engineer is designed to accelerate your development by providing actionable information and best practices tailored to your goals to help optimize your project.

Project audits

During these technical engagements, our senior experts conduct a deep-dive investigation into your project, followed by an actionable report with guidance and recommendations. They ingest your code, analyze and diagnose workflow and performance issues, and work with you to improve efficiency and optimize your project.

Game audits

These in-depth consultations provide actionable game design recommendations to improve your gameplay experience and monetization strategy. We provide benchmarking insights against peer games to better understand where improvements need to be made.

Learning experiences

These diverse guided sessions led by seasoned technical trainers will help your team innovate, bridge skill gaps, accelerate time to delivery, and stay ahead of the evolving tech scene. Choose from Private Training, Hackathons, or a Developer Day.

从战略规划到意外问题，我们都能为您考虑到

我们最完整的成功计划可以让您的团队得到高级的技术和战略支持。

合作伙伴关系经理 (PRM)

在开发者关系经理的帮助下，解决项目中的障碍。开发者关系经理在您的业务和 Unity 之间起着桥梁的作用，他们是您内部事务的得力助手，可为您提供最新的内部消息和最佳实践。

技术项目审查

在这个为期两周的年度审查过程中，我们的高级工程师将对您的项目进行全面的分析，并提供详细报告，说明可在哪些方面改进表现，以提高稳定性和效率。

优先处理错误

通过将发现的错误移到专职工程师待处理事项队列的首要位置，避免开发障碍。一旦错误得到解决，我们的团队会将补丁向后移植到您当前使用的 Unity 版本。

Success stories

Slime Rancher 2

Learn how Monomi Park worked with the Integrated Success team to build a bigger and more performant world with Slime Rancher 2.

Read the case study

Top Eleven

Learn how Nordeus brought 3D live matches to multiple platforms using Cinemachine, Unity Profiler, Unity Test Framework, and Integrated Success.

Read the case study

Two Point Campus

Learn how the Burst compiler, Universal Render Pipeline (URP), and Entity Component System (ECS) enabled Two Point Campus to share performant code across all target platforms.

Read the case study

“Unity 集成成功服务尽心竭力，一次又一次帮助我们解决现场问题。这是一种非常有价值的合作伙伴关系。”

Kristoffer Benjaminsson, Chief Technology Officer, Fast Travel Games

查看案例分析

“评估和了解 Unity 蕴含的机会范围需要花费大量时间。我们的合作伙伴关系经理了解由插件、程序包和合作伙伴构成的 Unity 的整个生态系统，与我们一起应用这些内容，帮助我们尽可能有效地加快产品设计和开发的速度。”

Jose-Maria Blanco Gomez, Advanced Research Engineer, The MTC

查看案例分析

开始使用集成成功

通过 Unity 专家提供的高级战略和技术支持，确保您的项目从立项到启动都能顺利进行。

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常见问题解答

集成成功计划是否仅面向游戏客户？

不，当然不是。集成成功计划面向各行各业的客户，适用于任何类型的 Unity 项目。我们会将您与了解您所在行业独特挑战的合作伙伴关系经理相匹配。

是否有月度版本的集成成功计划可选？

不，集成成功计划按年度订阅购买，但您可以选择一年有效期，按月支付。

技术支持请求多久能得到响应？

我们根据您选择的请求严重性提供有保证的响应时间：1 级为 4 小时，2 级为 8 小时，3 级为 12 小时。我们还为紧急问题提供 2 小时的响应时间。

集成成功计划以哪些语言提供？

技术支持和票证系统仅提供英文版本。对于专门的顾问，我们会尽最大努力提供您首选的语言，但只保证提供英语支持。

Can I cancel our Integrated Success plan at any time?

Integrated Success is purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew or cancel the plan.

集成成功计划在哪些地区提供？

集成成功计划在全球范围内提供。

需要有企业许可证才能访问集成成功计划吗？

不需要有企业许可证就能购买集成成功计划。但是，企业许可证客户可以以折扣价购买集成成功计划。

我是发布者，集成成功计划对我有什么用？

我们有一个灵活的发布者成功计划，让您可以为每个工作室分配适当支持级别的资源。有关更多信息，请联系我们的团队。

我可以随时取消集成成功计划吗？

集成成功计划按年度订阅购买，不能在年中取消。到年底时，您可以选择续订或退出计划。