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PRODUCTS
Unity Essential Success
Stuck on a project? Clock running out? Get peace of mind with Unity Essential Success. Experienced Unity engineers and your dedicated Partner Relations Manager are ready to help.
core Support Coordinator

The support you need, when you need it

Essential Success helps you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers. Get rapid response times and stay on top of any issues with an assigned Partner Relations Manager.

“It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer.”
KEITH O’CONOR / ROMERO GAMESTechnical Director
Key benefits
Access to Unity engineers

Unity engineers will work to resolve your tickets with guaranteed response times. You choose the severity of the ticket you submit, selecting 4, 8, or 12 hours for a response.

Partner Relations Manager

Your Unity Partner Relations Manager is your internal advocate, driving issues from submission to resolution. They maintain clear lines of communication so you’re always informed as they work towards your goals.

No user limits

With no restrictions on the number of people who have access to support, your entire team can get priority access to assistance from Unity engineers.

Discover the benefits of Unity Success plans
Discover the benefits of Unity Success plans

There are several Unity Success Plans designed to support your needs. Learn more about the packages available to find the right plan for you.

Frequently asked questions

What happens after I purchase Essential Success?

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How long is the subscription term for Essential Success?

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Can I cancel Essential Success whenever I want?

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Why wouldn’t I just assign the highest level of severity to all my tickets?

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What if I need more than what Essential Success provides?

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What does a typical ticket resolution involve?

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