Don’t chase your players away
When players need help, the last thing they want to do is leave your game to find it. Keep players in the game with instant answers to solve their problems, so they can get back to playing faster. Helpshift provides quick and easy in-app support for mobile that’s always on.
Chat on your players’ terms
Today’s gamers expect modern, mobile-first messaging – not antiquated email and phone support. Helpshift delivers a modern chat and conversational help experience that feels as natural as chatting with a friend. Players no longer have to wait “on hold” for an answer, so they can focus on the fun.
Automate support to get players back to playing
As your game grows, so does the volume of player issues that arise. But players still want their problems resolved right away. With bots enlisted to collect issue information, complete rote tasks, automate resolution, and speed up time-to-happiness, you can focus on providing a human touch to your VIP players.
“From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are.”
“It delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players.”
“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, however, we have maintained CSAT throughout, while achieving our vision of scaling leaner.”
“Before using Helpshift, support interactions could take days. We wanted to reduce these to under 24 hours and we’ve exceeded that goal. When a player has a question, we automatically see a wealth of information gathered from the device on the Helpshift agent console. It means we have to ask fewer questions and can resolve the player’s issue faster.”
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Frequently asked questions
Helpshift is easy to integrate with any Unity-based game. Integration with the game can take as little as just a few minutes.
Helpshift offers three feature plans to meet different player support goals and automation needs. Pricing is based on a monthly platform fee and the number of player issues generated. Customers who commit to greater usage receive a reduced price per issue. Every plan includes 1,000 user issues per month and unlimited agent seats. For more information, fill out the contact us form.
No. Helpshift has SDKs for native iOS, Android, macOS, Xamarin, Cocos2d-x, and can also be included in web pages and desktop applications.
The following versions are supported:
- Unity 5.5.6 and above
- Xcode 10.2 and above
- For iOS: iOS 14, 13, 12, 11, and 10
- For Android OS: 14 and above
Helpshift can provide localized support and automation in over 180 languages. For a full list of languages supported, please visit this article.
For direct Unity integration, follow the steps outlined on this page.