Helpshift in-game player support
Don’t chase your players away
When players need help, the last thing they want to do is leave your game to find it. Keep players in the game with instant answers to solve their problems, so they can get back to playing faster. Helpshift provides quick and easy in-app support for mobile that’s always on.
Chat on your players’ terms
Today’s gamers expect modern, mobile-first messaging – not antiquated email and phone support. Helpshift delivers a modern chat and conversational help experience that feels as natural as chatting with a friend. Players no longer have to wait “on hold” for an answer, so they can focus on the fun.
Automate support to get players back to playing
As your game grows, so does the volume of player issues that arise. But players still want their problems resolved right away. With bots enlisted to collect issue information, complete rote tasks, automate resolution, and speed up time-to-happiness, you can focus on providing a human touch to your VIP players.
Key benefits
Player self-service
No matter where your players look for support, you can provide them the right answers, right away. With in-app and web help centers and a Quicksearch bot, help is right at their fingertips.
Asynchronous chat
No one should be tethered to a chat window. Integrate asynchronous chat support into your game to better respect your player’s time and free them from needless waiting.
Issue routing and classification
Deliver the right service to the right player – and every issue to the right expert – based on player VIP status, device or issue type, language, player intent and more.
Visual bot builder
Bot building shouldn’t require a PhD. You can now build help bots in minutes with a visual solution that doesn’t depend on developers or IT.
Multilingual bots
Are your users getting lost in translation? With support for over 180 languages, your bots speak as many languages as your players do.
Agent desktop
Give your agents full control. Empower them to resolve issues quickly with an easy-to-use control panel for lightning fast access to key issue data pulled directly from your app.
Learn more
Player support benchmarks
Discover how gaming companies continue to revolutionize player support through messaging and automation, and see how your company compares to leading creators.
Master your game launch like Fruit Ninja
Launching a successful global app requires the skill and smooth moves of behind-the-scenes support ninjas. Learn how Halfbrick mastered the release of Fruit Ninja 2.
5 tips from player support experts
Over a dozen support experts from brands like Melsoft, Playdemic, Gram Games, Hutch Games, and Wooga met to discuss strategies for better player support. Find out what they shared.