The support you need, when you need it
Essential Success helps you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers. Get rapid response times and stay on top of any issues with an assigned Partner Relations Manager.
Unity engineers will work to resolve your tickets with guaranteed response times. You choose the severity of the ticket you submit, selecting 4, 8, or 12 hours for a response.
Your Unity Partner Relations Manager is your internal advocate, driving issues from submission to resolution. They maintain clear lines of communication so you’re always informed as they work towards your goals.
With no restrictions on the number of people who have access to support, your entire team can get priority access to assistance from Unity engineers.
There are several Unity Success Plans designed to support your needs. Learn more about the packages available to find the right plan for you.